We started manufacturing the first Nodal Ninja "SPH-1” in 2004. Since then we've evolved to now include 5 base models (NN3,4, R1/R10, RS, & M Series), Object VR Turntables, various rotators, carbon fiber aerial poles, and over 200 accessories. And we continue to expand with new products being introduced every year. This is testament to Fanotec (manufacturer) listening to end user needs. But we are more than just about products, a cornerstone to our business model is in offering the best possible support we can. We treat our customers with the highest of respect.
Brief Product History:
Nodal Ninja is also the name of a company which operates under the legal protection of Bill Bailey L.L.C. - a Limited Liability Company based in Chandler Arizona USA. The brand name "Nodal Ninja" is used by permission from Nick Fan of Fanotec International. Many aspects of the business, to include marketing and global distribution of the Fanotec product line, are all handled through Nodal Ninja. Nodal Ninja is the exclusive global distributor of the Fanotec product line. While Fanotec International and Nodal Ninja are separate legally licensed entities, they operate very closely with other.
Fanotec International and Nick Fan invented and developed the Nodal Ninja spherical bracket in 2004. Nick has many years of schooling, is bilingual and has a passion to design, engineer and build. He formed and called his new manufacturing company Digital Initiatives, but later changed it to Fanotec International. Their slogan is "We Listen, we try harder". The name Fanotec was coined by a forum user because Nick showed himself to be a big Fan of Technology. A perfectionist at heart with a strong commitment to quality and customer support, Nick continues to improve upon current product designs. He also works to develop ongoing products to meet the demands of the panoramic photographer. Nick frequents many forums and you will see him regularly in our own Nodal Ninja forum.
Bill Bailey is C.E.O. of Bill Bailey LLC. Bill owned and operated a successful photography company in Alaska for 4 years (1994-1999) called Northern Exposure Photography of Alaska (NEP). NEP had shot over 250,000 sittings over the course of 4 years, from school photography to families living in dozens of remote Eskimo Villages throughout the state. During this time NEP was the largest and most popular portrait studio business in the state. Bill's photography interests ultimately lead him into panoramic photography. While seeking out panoramic tripod heads himself, he learned about Nick of Digital Initiatives. Nick’s company was still in early development and in need of distribution and marketing person. Bill was able to bring to the table his experience in business and creative marketing vision. Bill shared the same entrepreneurial passion and commitment as Nick which ultimately formed a business relationship that helped to bring the product line to where it is today. Those that know him personally, and through the forums, will testify to his commitment of excellence. Bill is also a humanitarian and helps people and causes whenever he can.
Mauro Contrafatto - Customer Service Manager - Mauro handles most inquires from the website, and helps to answer customer concerns and product questions. Mauro is a forum moderator and also authorized distributor/reseller in Italy. Mauro is also committed to customer service and goes the extra mile to reach out and help others. His dedication and responsiveness to customer concerns goes beyond the call of duty. We are proud to have him on our team. Mauro can be reach at: cs[at]nodalninja[dot]com.
Rob Van Gils - Logistics/Shipping Manager - Rob has been part of our team for close to 6 years. As shipping manager, he primarily overlooks the warehouse manager and takes responsibity for correctness of orders. He is very familiar with all our products and also handles support issues. Rob, now semi-retired, has been into photography most of his life. Being a world traveler every year he ventures off to faraway lands in pursuit of perfect panoramas. He has many stories to share to a willing ear. Rob's direct email address is rob[at]nodalninja[dot]com.
Thuy (Twee) Lam - Accounts Manager - Thuy is the newest member to join the Nodal Ninja team. She is outgoing, friendly, and always ready to help. Thuy handles accounting and is happy to assist with any billing questions you may have. Thuy's direct email is firstname.lastname@example.org
Kathy Martinez - Administrative Support - Friendly, energetic and always willing to help, Kathy brings a great dynamic to the workplace. Kathy's direct email address is kathy[at]nodalninja[dot]com.
Lisa Moran - Warehouse Manager - Lisa comes with a background of successful customer service and client relations. Recently Lisa was promoted to "Warehouse Manager". She's in charge of receiving, pulling orders and keeping the warehouse well organized.
Lisa's direct email is lisa[at]nodalninja[dot]com.
Jeff Handley - Customer Support - Many of you already know him from the pano circles and IVRPA events. Jeff has worked with TourWrist as Chief Photographer Adviser and also runs his own 360 photography business called Enviropix, LLC. Even though his business keeps him fairly busy he welcomes the part time work 4 days a week and even has time to make it home for lunch. Jeff helps with all matters around the shop from shipping and receiving to building shelves and offering assistance with customer support.
Note: As of Feb. 13, 2014 Jeff has voluntarily quit working with Nodal Ninja. His workload and commitment to being a Google Trusted Photographer now requires his 24/7 attention. We enjoyed having him work with us and he'll surely be missed. We'll leave him listed here however, since he did offer to come in to assist if the workload requires it.
Good luck Jeff!
Kim Bailey - Documents and Filing Manager - Kim is Bill's wife and pitches in when assistance is needed with various administrative functions. Kim is also a full time real estate agent and associate broker licensed in the state Arizona. She specializes in bank owned homes and pre-approved short sales. If you're looking to buy a home in Phoenix please conact her - check out her website at: www.kimbaileyhomes.com
Authorized Dealers - We strive hard to hand pick resellers that are committed to customer service. Our resellers are team players and we work well together bringing you a more cohesive network of support. We're very proud of our existing family of resellers and hope your experiences in purchasing our products reflects in their commitment. For a current list of authorized resellers please click here.
Together we all strive to uphold what we feel to be the best support in the industry and take a great deal of pride in the product and service we provide. Are we perfect? No! But we do learn from our mistakes and do our best to improve upon any mistakes we may make.
We Give Back - No other company in this field gives back to the community like we do. Bill is a humanitarian at heart and over the last 4 years we has donated and given away close to $100,000 in cash and products. Fanotec as well as been generious in helping with various causes. A very small portion of profit from every sale is devoted to helping someone somewhere feel a little less pain. Nodal Ninja also dontates monthly to the International Red Cross as well as to the ASPCA to help homeless, abused and neglected pets. Here are some other specialized causes we helped with:$5,000 to the Australian flood victims.
At times, we think we are giving too much away, but our hearts genuinely go out to these affected people and animals in need of help. When you purchase any of our products rest assured you are helping us to help others even if in a small way.
A special thanks to all our customers,
The Nodal Ninja Team