FAQ's

FAQ's

Some frequently asked questions about our products.

 

Questions:

  1. My bubble level doesn't center - wazzup?
  2. On your lens rings clamps what is the difference between V1 and V2 and I/II fisheye lenses?
  3. I want to change my rotator on the NN6 to the RD16 - how is this done?
  4. I lost my manual where do I find it on your website?
  5. What camera and lens should I buy for shooting panoramas?
  6. Hi I received NN6 a couple of days ago but just realized it's too big for my Nikon z7. What are my options?
  7. Do you have camera plates?
  8. How do I find the no-parallax-point settings for my lens?
  9. I'm a newbie to all this - can you help me pick the right panoramic tripod head?
  10. I'll be in the Chandler area can items be purchased and picked up at your office?
  11. I love the fact you have click stops on your gimbal head. How exactly does that work?
  12. Can you recommend a good tripod for shooting panoramas?
  13. Can you tell me if you ship to Johannesburg, South Africa and if so how much?
  14. My package has not yet arrived what can I do?
  15. I live in Chile, can I ship my item to a 3rd party shipping company in Florida?
  16. I purchased my Nodal Ninja from another dealer can you still help me?
  17. What type of lens mount do I need for my camera?
  18. I purchased software and need it right away what next?
  19. I changed my mind and ordered the wrong thing what can I do?
  20. Do you give military discounts by chance?
  21. Do you offer student discounts?
  22. How do I signup for your newsletter?
  23. Why are some of the flash sales and discounts for US customers only?

Answers:

  1. My bubble level doesn't center - wazzup?
    The bubble levels we use are extremely sensitive. Once centered you are good to go for the sequence of images. If the bubble once centered tends to drift outside the back ring, and the stitching software is unable to adjust for this, please contact us. If you are using NN3 MK3 or NN6 series heads the spirit level is placed in via a magnet. Try using tape or small suction up to remove, clean hole, and reinsert.

  2. On your lens rings clamps what is the difference between V1 and V2 and I/II fisheye lenses?
    V1 vs V2: These are the 1st and 2nd generation of our lens ring. V1 is generally not used until updated to V2.
    Samyang I vs II: Samyang produced an upgraded model of some fisheye lens which will marked on the lens barrel as II.

  3. I want to change my rotator on the NN6 to the RD16 - how is this done?
    NN6, like the NN3 MK3, uses a removable spirit level on the lower rail held in place by a small magnet. To remove it use a peace of sticky tape or small suction cup. Once it's removed you will see the hex screw holding lower rotator in place. Next remove hex screw, replace rotator, clean spirit level hole, reinsert level.

  4. I lost my manual where do I find it on your website?
    We keep all manuals, quick reference guides, and some translations on our Manuals page located under menu bar "MORE". Here is direct link to that page.

  5. What camera and lens should I buy for shooting panoramas?
    WHOA - this is a BIG question. This depends on budget and what your trying to accomplish. When choosing a camera, aside from features you need to consider the camera sensor (see article). When selecting a lens basic rule of the thumb is the longer the focal length the better the quality. 12mm yields better results than an 8mm. The lesser expensive lenses are usually "manual". On a manual lenses much information is unable to the camera such as aperture, focus etc. Also stitching software such as PTGUI will need the lens parameters entered.  For a good website offering lens reviews click here. Once you nail down on your gear we can better fit you to the right product.

  6. Hi I received NN6 a couple of days ago but just realized it's too big for my Nikon z7. What are my options?
    Our products come with a 30 day return/exchange policy. Please reach out to us for a better fitting head. In this case the NN3 MK3 will work perfectly with your camera and save you a few bucks. See terms and conditions.

  7. Do you have camera plates?
    With the exception of our M series heads we do provide dedicated camera plates allowing you to mount your camera onto the Nodal Ninja. The R series heads do not require a camera mounting plate as the camera is mounted via the lens using our dedicated lens ring clamps. If you are in need of an Arca-swiss clamp for your M series heads we offer some clamps and also adapters to convert other heads to this type of quick release system - click here
  8. How do I find the no-parallax-point (NPP) settings for my lens?
    We strongly encourage customers to learn the simple technique of finding the NPP of a lens and its focal length.  For a great tutorial on the subject - click here

  9. I'm a newbie to all this - can you help me pick out right panoramic tripod head?
    This is one of our most frequently asked question. 
    Simplified answer:
    • NN3 series: small cameras, crop sensor DSLR's, MFT, lenses up to 50mm - great starter.
    • NN6 series:  All small cameras and DSLR's with lenses up to 200mm - semi-pro
    • R Series: All cameras, mounts to fisheye lens, best for standard shooting workflows - google, single row.
    • M Series: Pro-level, all cameras, Arca-Swiss, most versatile, lenses up to 700mm - pro series, landscape
    • The M series and NN6 series panoramic heads can also be used as free rotation gimbal arms suitable for landscapes and nature photography.

  10. I'll be in the Chandler area can items be purchased and picked up at your office?
    Most certainly. Our address is 3454 N San Marcos PL #9, Chandler AZ 85225. Our office hours are limited at 8am-noon M-F. If you're not sure of what you want or have a few questions that may require a bit more attention we would ask for a heads up so we can allot time needed to discuss any questions you might have. Also be aware buying in AZ you will be charged 7.8% tax on office/warehouse pick-ups.

  11. I currently shoot a lot of landscape and dabble occasionally with higher resolution landscapes. I love the fact you have click stops on your gimbal head. How exactly does that work as a gimbal?
    The M2 series uses an advanced compression locking system on the upper rotator that allows user to adjust adjust tension for free vertical rotation. The M2 Giga uses a special patented "Giga Plate" that allows for positive stops. This is useful when shooting images which will later be stitched together for higher resolution imagery. The lower rotator uses clicks stops by way of interchangeable detent knobs. Simply unscrewing the knobs will allow for free horizontal movement.  So the photographer has the option to use as a panoramic head with clicks stops OR as a free wheeling gimbal arm. You are really only limited to the weight load constraints of 6.6 lb or 3.3kg. The NN6 series can also be used and panoramic head or gimbal arm.

  12. Can you recommend a good tripod for shooting panoramas?
    Searching for the right tripod is like trying to find a well-fitting pair of shoes and the choices can be overwhelming. Things to consider would firstly be your 
    budget. Here are some tips to consider when looking.
    • Price - the most you are willing to spend - this will take many options off the playing field.
    • Carbon fiber vs Aluminum - carbon fiber is best and much stronger and lighter but also more expensive.
    • Select a tripod with legs that can be moved independently of each other.
    • Try to avoid pan/tilt heads especially one with handles which cannot be removed.
    • Should have 3/8 or 1/4 male threads at the neck (all our products use 3/8+1/4).
    • Ball-heads - be prepared to spend a little more for a good quality ball head. Ball heads are great with NN3 seriesNN6 series, & R Series heads. The M Series heads with heavier equipment would demand a ball-head able to support these additional weights. Many photographers in this instance will mount their gear directly onto to the top of the tripod itself. We also sell the EZ-Leveler-II which will help to fine-tune your level.
  13. Can you tell me if you ship to Johannesburg, South Africa and if so how much would the shipping be?
    We ship worldwide. The best way to determine real-time shipping costs is to place a mock order with shipping address as the freight cost will be revealed "prior" to checkout. The exact cost is determined by our shipping partners based on the weight of the items in the order and your exact address. Please note that receipt is responsible for any import fees or taxes. It is always encouraged to buy locally when available. For the list of dealers click here.
  14. My package has not yet arrived what can I do?
    If you opted for United States Postal Service (USPS). unlike UPS the USPS is not a door to door delivery service. As a result packages will change hands in the course of shipment. Once your package leaves our office and reaches country of destination it goes through customs. After customs clearance the package is then either handed over to local carrier service, or in some countries, customs will hold item for customer pick-up so as to collect any needed taxes or fees. Transferal to local carrier is for cause for unreliable tracking. 
    Delivery times typically take 1-4 weeks but here again some countries can take 6 or more weeks. If you have not received your package within 30 days of shipping please contact us and we will begin the claims process with USPS. The claims process can take 30-60 days and if found lost or missing (USPS fault) they will reimburse us the cost of order and shipping after which we will refund customer. 
    Claims are rare but do happen from time to time. We can only ask for your patience and hope you get your order soon.
    We HIGHLY recommend UPS or DHL for shipments outside the US.
  15. I live in Chile, can I ship my item to a 3rd party shipping company in Florida?
    It is not uncommon that customers use 3rd party shipping companies. You need to be aware that our responsibility of getting orders to you ends at the shipping address provided. Beyond this we are not responsible for missing, lost or damaged items or any delays in shipments.
  16. I purchased my Nodal Ninja from another dealer can you still help me?
    We try to dedicate this channel of support (contact page) to customers who purchased or are thinking of purchasing directly from nodalninja.com.
    We would respectfully ask that you contact the dealer you made your purchase from. Before dealers can sell our products they agree to handle any questions or customer concerns that may arise directly. If we handled support from every dealer around the globe our support channels would be quickly overwhelmed, compromising assistance to our direct customers. Plus we simply do not have the staff to handle it. If your dealer does not respond to your inquiry please let us know and we'll reach out to them.
    Other support resources:

    Thank you for your understanding.

  17. What type of lens mount do I need for my camera?
    For the lens ring mounts we currently support the following: A, E, EF, EF-M, E, F, FT, K, MFT, NX, & X. If you have a different mount look for "camera mount adapters".

  18. I purchased software and got a message"You can download your digital purchases by clicking the links on this page, bla bla bla", but there are no links to click and need it right away.
    This is a system generated message we unfortunately cannot amend.  The upside you are getting a great price on the software - but the down side is it takes 1-2 business days to generate a voucher so you can acquire a licensed version of your software. This is also stated on the software description page as well. 

  19. I changed my mind and ordered the wrong thing what can I do?
    This happens from time to time. If you are in the US the process is easy just send it back for replacement you are only responsible for shipping costs. If you are an international customer things get a bit more complicated. It may not be cost effective to send back on which case we suggest reaching out to a local dealer to see if they might offer an exchange or solution. Understand they are under not obligation to do so. If you refuse delivery and the item is returned to us we will of course refund your money less shipping.
  20. Do you give military discounts by chance?
    Most certainly - 15%! Bill the CEO is a military Air Force veteran himself and very patriotic. He understands discounts are special, well deserved and hard-earned. But we do need to have proof of military service. This requirement is in place to protect those, like yourself, who have earned these benefits. While you don't have to send us your DD Form 214 if you can send anything that shows your service to our country please do so. An old military ID card, for example, would work fine. Thank you for your service to our country. 

  21. Do you offer student discounts?
    Yes - 10% educational discounts are offered to students and faculty. Simply provide a current student/faculty photo ID card. 
  22. How do I signup for your Newsletter?
    On the bottom of every page you will see a signup box or you can click here.
  23. Why are some of the flash sales and discounts for US customers only?
    When we run sales, if done to globally, this takes away from potential sales from dealers in other countries. To lessen the impact we run these sales for US customers so as to avoid this. We do offer incentives to dealers in hopes they too might run special short term sales. 

 

 

 

 

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