PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site. My apologies for the legal jargon but this is a requirement asked of us by our attorneys.
Nodal Ninja disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Unless otherwise noted on item description page all Fanotec products on this site are provided with a 5 year factory warranty to cover defective parts and labor to repair. Poles are 2 years. Warranty extends to original purchaser only and proof of purchase will be required. Parts not covered under warranty would include consumable or wearable parts such as knobs, detent plungers, plastic locking column for poles etc. Also cross threaded items may be deemed as misuse and not covered under warranty. DO NOT TRY TO SELF REPAIR. IF ITEMS SHOW SIGNS OF DAMAGE OR TOOL MARKS (STRIPPED SCREWS, PLIER MARKS, ETC.) FROM ATTEMPTS TO FIX THIS MAY VOID WARRANTY. Contact your dealer or warranty center and provide images of defective/broken parts and they will proceed to find quick resolve. Purchaser assumes responsibility for shipping to and from warranty center. Products other than Fanotec sold here are covered under the respective supplier terms and warranties. To initiate a warranty claim click here. You may be asked to provide pictures or videos of damage.
We will accept items if returned by the original buyer NO LATER than 30 days from date of receipt by buyer (7 days for selected items as noted in item description). We will refund the original amount paid, less the amount shipping and handling at the time of purchase. Items received from the original buyer in like new condition after 30 days (7 days for selected items as noted in item description) of buyer receipt but no later than 60 days will be charged a 25% restocking fee. Returns must include all materials as shipped, with no scratches or obvious marks, and buyer is solely responsible for shipping and handling fees incurred in returning any product. Items received as stated above will be refunded to the original buyer in an amount equal to the original item cost (less shipping and handling). Items missing from shipment will be deducted from the refund (applicable amount determined by us). Items that show signs of use will be charged 10%-25% restocking fee depending on amount of wear shown. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
There are no refunds offered on software. Downloadable free trial versions are available prior to purchase from the vendors website. If purchasing software we issue vouchers which allow for registering and unlocking the downloadable free trial software. The vouchers MUST be redeemed within 90 days of purchase. Listed discounts apply to Nodal Ninja customers having made purchase of a panohead up to 180 days prior. Proof of purchase may be required.
Garden Gnome Software: To redeem your voucher and receive your license key and register your software go to:
http://ggnome.com/redeem?code=INSERT VOUCHER CODE
For software support go to: https://forum.ggnome.com/
PTGUI: To redeem your license key and register your software, please visit http://www.ptgui.com/customorder and enter your voucher code.
For software support go to: https://www.ptgui.com/support.html
Returning Bundled Items:
With the exception of Nodal Ninja products, which fall under the return policy stated above, all other items inside these bundles are non-refundable and if found defective are covered under manufacturer warranty. If wrong item was shipped we will quickly exchange for proper item. Please contact us within 7 days of receiving the product for resolution.
IT IS BUYER RESPONSIBILITY TO CHECK FOR CORRECTNESS OF ORDER WITHIN 7 DAYS OF RECEIVING ITEMS. Refunds are issued within 30* business days of receipt, and will be applied to your original payment method. A credit will appear on your next statement, depending on the issuing bank and billing cycle. Original shipping charges are not refundable. International customers are liable to pay VAT, GST, and other fees applied to incoming parcels. If parcel is returned for refusal of delivery, unclaimed, no one to sign, ignored, changed your mind about purchase, cannot afford to pay fees, or any other reason which is no fault of ours, we cannot refund full amount of invoice. Do to cost of items rather than have customs dispose of the we generally request they be returned to us. In doing so we incur same shipping charges or the return trip as customer pays to have item shipped. So if you paid $50 in shipping we incur a total cost of $100 ($50+$50) if item is returned. These added fees will be subtracted from the original invoice. Once refund is initiated you should expect to receive your refund 3-5 business days (depending on banks and countries). For international orders we are not responsible for exchange rate differences between the time you buy to the time money is refunded. If you need to return an item please contact us at email@example.com.
Upon receipt of your order please inspect package for external damage. If box appears to have been open or damaged take a picture of it and immediately inform your carrier. Inspect all contents within your package. In the unlikely event items are missing document this with photos of all items received.
Amazon.com eBay Orders:
AS PER AMAZON POLICY ANY RETURN OR CUSTOMER SUPPORT REQUEST MUST GO THROUGH THE AMAZON SYSTEM.
Nodal Ninja products sold on Amazon.com and eBay by individuals other than an authorized reseller are NOT covered by any warranty, express or implied, nor we can offer any technical support - buy from non-authorized dealers or 3rd party at your own risk.
International customers are liable to pay VAT, GST, and other fees applied to incoming parcel.
USPS is NOT recommended for countries outside the US. This shipping method is becoming very unreliable as packages need to clear customs and handed to local carriers. We have seen delays of up to 6 weeks to some countries. If a package goes missing the claims process cannot begin until after 45 days and can take an additional 45-90 days. Refunds due to non-delivery cannot be made until the claims process has completed. It is not uncommon for packages to be delayed due to customs, weather, mechanical or other circumstances.
We can ship to virtually any address in the world. Recipient is responsible to pay VAT, GST, custom fees and other associated costs if accessed by local government. If requesting to send as gift please make note of this in comments section of your order. WE CANNOT STATE LOWER THAN ACTUAL VALUE PAID ON SHIPPING DOCUMENTS. Some countries charge high import taxes - please check with your local customs what fees might be charged you to receive items being shipped from the US. Most items are shipped with H.S. Tariff code 9007.91.4. If item is returned due to failure of acceptance on receipts part this will result in added fees as carrier charges us any VAT due. Any VAT or associated fees charged us on returns all shipping fees to and from are passed to buyer and deducted from refund on original order. When you place an order you will see shipping costs and delivery dates based on shipping carrier. CARRIER SERVICES ARE BASED ON BUSINESS DAYS M-F AND EXCLUDES WEEKEND AND HOLIDAYS.
Contests Prizes Gifts and Giveaways
Unless otherwise stated products and/or gift vouchers:
- One prize per person per promotion.
- Can not be used in conjunction with other discounts, promotions or specials.
- Can not be used towards sale priced items
- Can not be used towards purchase of used, discounted, or factory irregulars.
- Can only be used towards "new" Fanotec (Nodal Ninja) items.
- Recipient responsible for shipping, VAT, GST customs duties or any other fees beyond prize value.
- If item is not deliverable and returned winner forfeits prize.
- With exception of gift certificates, prize or gift vouchers may be redeemed for cash at 30% face value or 30% value of item retail prize at time of giveaway. Purchased gift certificates may be redeemed at anytime at purchased value.
- Unless claimed within 12 months prize will be automatically forfeited.
- Prized may be transferred to another person within 30 days of receipt ONLY if previously notified if writing to firstname.lastname@example.org (for warranty purposes).
- If issued by Nodal Ninja items can only be redeemed at https://shop.nodalninja.com/
- It is responsibility of recipient to ensure we have correct email and physical address. Unclaimed prizes will be automatically forfeited after 6 months - sorry no exceptions.
Authorized Dealers in Asia are under signed agreement with Fanotec International in Hong Kong. All other Authorized Dealers are under signed agreement with Bill Bailey LLC dba Nodal Ninja. This ensures adherence to applicable laws and to our internal policies as well. Dealers operate their businesses independently from Nodal Ninja and may have different return policies or terms. Warranties are non-transferable. Customers buying from items advertised as "new" from an unauthorized dealer will not receive product warranty or direct product support not to mention receive any product safety notices.
No dealer, other than Nodal Ninja, inside the US is authorized to sell to a government agency. This includes local, state, federal and encompasses the military, educational institutions and any organization affiliated with the government. This helps us to maintain a "direct" product support channel. These agencies are also eligible for deep discounts. We are one of only about a dozen companies in the US holding a GSA Federal Contract for the sale of photography equipment and accessories. We also remain diligent should our products pop-up in the daily GSA eBuy RFQs and Quotes. Not all products are listing through the GSA and as such all Fanotec products, as well as some software, on this website are available as "open market items" at the same GSA discount pricing structure.
Contract No. GS-02F-016CA
MAS Schedule/SIN: 67/20 316
DUNS# 3741801 - CAGE Code 6DMU5 - FSC Code 6675 & 6720
333315 - PHOTOGRAPHIC AND PHOTOCOPYING EQUIPMENT MANUFACTURING
http://en.wikipedia.org/wiki/Privacy_Act_of_1974. We respect your privacy and as such any information gathered during course of business through e-commerce transactions or communications with any staff member of Nodal Ninja is deemed as private. Private information is never sold, shared, or given to 3rd party companies. We never divulge sales records of customers. In communication with Nodal Ninja, unless clearly stated in correspondence, Nodal Ninja reserves right to use email or portions of email (i.e.testimonials) to post on the website and social media channels. If you choose not to have any information shared from internal communications please notify us.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of either Bill Bailey, LLC d/b/a Nodal Ninja ("Nodal Ninja") or Fanotec. The collective work includes works that are licensed to Nodal Ninja®. Copyright 2004-2011, Nodal Ninja® is a LEGALLY REGISTERED TRADEMARK - ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Nodal Ninja or purchasing Nodal Ninja products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Nodal Ninja or to purchase Nodal Ninja products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Nodal Ninja. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks, slogans, and trade names of Nodal Ninja or Fanotec used in the site are trademarks or registered trademarks of Nodal Ninja and/or Fanotec International.
Limitation of Liability
Each of Nodal Ninja and Fanotec shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Nodal Ninja has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Nodal Ninja product is mistakenly listed at an incorrect price, Nodal Ninja reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Nodal Ninja reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nodal Ninja shall issue a credit to your credit card account in the amount of the incorrect price. As products are updated from manufacturer or 3rd party suppliers images used in those listings may or may not represent actual item sold. If you receive an item not as described or as represented in listing please contact us within 15 days of purchase.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process and that these terms and conditions, or any part of them, may be terminated by Nodal Ninja without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Nodal Ninja may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Nodal Ninja.
Use of Site - www.NodalNinja.com + Shop.NodalNinja.com or *.nodalninja.com/*
Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Nodal Ninja products) shall be in the state or federal courts located in Maricopa County, Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Nodal Ninja products) must be commenced within one (1) year after the claim or cause of action arises. Nodal Ninja's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Nodal Ninja may assign its rights and duties under this Agreement to any party at any time without notice to you. These terms and conditions may be revised, amended, or modified at any time for any reason or no reason in the sole discretion of Nodal Ninja, with any such revision, modification or amendment being effective as the date posted on this website. Nodal Ninja does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Nodal Ninja does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Nodal Ninja employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Nodal Ninja does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Nodal Ninja is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Nodal Ninja reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to Nodal Ninja in its sole discretion.
You agree to indemnify, defend, and hold harmless each of Nodal Ninja and Fanotec, their respective officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Nodal Ninja may link to sites operated by third parties. However, even if the third party is affiliated with Nodal Ninja, Nodal Ninja has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Nodal Ninja. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Nodal Ninja seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Bill Bailey, LLC, an Arizona limited liability company (d/b/a Nodal Ninja), having an office at 3454 N. San Marcos Pl Ste #C-9, Chandler, AZ. 85225 United States. "Nodal Ninja" is a registered trademark and protected brand name owned by Fanotec International.
Our postal and physical address is:
Bill Bailey LLC
3454 N. San Marco Pl #9
Chandler, AZ 85248 USA
Phone: 480-659-9899 8am-12pm M-F (MST)
Copyright 2018 Bill Bailey L.L.C. dba Nodal Ninja® - All Rights Reserved